CYNTHIA SPORTS LLC is committed to providing customers with high-quality badminton rackets and related sports products. If you receive a product with a quality issue, please contact us in accordance with the following policy.
1. 30-Day Return Period
If the product you receive has a quality issue, you may contact us to request a return or refund within 30 days of receipt.
We may be unable to accept return or refund requests made after the 30-day period, unless otherwise required by applicable law.
2. Quality Issues
The following situations may be considered product quality issues:
Manufacturing defects;
Abnormal damage occurring under normal use;
Significant discrepancy between the received item and the order;
Obvious quality issues present upon receipt.
Wear and tear, scratches, impact damage, misuse, unauthorized modifications, or other damage caused by human error during normal use generally do not qualify as product quality issues.
3. Requesting a Return
If you believe the product you received has a quality issue, please contact us within 30 days of receipt using the methods below.
To facilitate the processing of your request, please provide:
Order number;
Product name;
Detailed description of the issue;
Photos or videos of the issue (if applicable).
We may need to verify the issue based on the specific circumstances and confirm eligibility for a return or refund.
4. Refunds
If a quality issue covered by this policy is confirmed, we will provide a refund or another reasonable solution based on the specific circumstances.
Refunds will generally be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may depend on the processing times of your bank, credit card company, or other payment service provider.
5. Return Shipping Costs
If the return is due to a confirmed quality issue with the product, we will cover reasonable return shipping costs, subject to the specific circumstances.
If the reason for the return is not a product quality issue, the customer may be responsible for return costs; the specific terms will be determined by the return arrangement we confirm.
6. Return Item Requirements
When returning an item, please keep the product, its packaging, accessories, and related materials intact as much as possible.
We may be unable to approve a refund or return if the product is damaged due to misuse, accidental damage, or other reasons unrelated to quality.
7. One-Time Purchases
All products from CYNTHIA SPORTS LLC are sold as one-time purchases; we do not offer subscription or automatic renewal services.
Unless a product has quality issues covered by this policy or applicable law dictates otherwise, refunds are not provided for items that have been successfully delivered and accepted without a specific reason.
8. Contact Us
To request a return or refund, please contact us at:
Address:
664 MELDER RD
GLENMORA, LA 71433
Email:
Phone:
(907) 729-6654
Upon receiving your return request, we will assist in processing it as quickly as possible based on the details of your order and the product.
Thank you for choosing CYNTHIA SPORTS LLC.